Terms and Conditions for www.katrine.co
• Use of website
When using this website you accept and agree to the Terms and Conditions laid out below. We reserve the right to change the Terms and Conditions at any time; it is your responsibility to check before ordering and using the website. If you do not accept the terms you may not use the website. 'We' and 'us' refers to the owner of the website, Katrine Jung; 'you' refers to the user, client or viewer of our website. 'The website' refers to www.katrine.co.
• Copyright
Unless otherwise stated all web content and images on this website are copyright, Katrine Jung, and may not be copied, changed, redistributed or reproduced in any form without the written prior permission of the copyright holder, Katrine Jung. Unauthorised use will be treated as a breach of copyright. By purchasing a print from us, you understand that you own a copy of an original photograph as captured by the original creator, Katrine Jung. At no point do you, or will you, own the copyright of any image purchased from us as a print.
• Use
We do not warrant that the website will be available at all times, error-free or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable for direct loss, incidental or consequential damages or expenses either for use of the website or unavailability of the website. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
• Links to third party websites
The Website may include links to third-party websites that are controlled and maintained by others. We have no control over the content of third-party websites or the services and products available from third-party websites. We are not liable for any direct or indirect damages or losses caused by your use of third-party websites. You assume full responsibility when you choose to follow any links on this website that lead to third-party websites.
• Ordering
All orders are processed as soon as possible after receipt; once an order for a custom product has been placed and printed it is not possible to cancel. We will email an estimated despatch time.
Production times for each product vary, estimated times are given in the product description. Where we print the product we aim to despatch within three days, often sooner. Larger items which are printed by a supplier acting on our behalf may take longer and is not under our control. If you need your order urgently, or by a certain deadline, please email or phone first. We will do our very best to help you.
If for any reason a product cannot be supplied or is not available, we will inform you as soon as possible and issue a full refund.
Custom made products, including all photographic images such as prints, canvas prints and greetings cards, are made to order and are not eligible for return under the distance selling regulations unless damaged or defective so please choose carefully.
We reserve the right to cancel an order should it be of questionable origin and issue a refund.
UK orders are accepted on receipt of online payment. All prices include UK VAT where applicable.
For non-UK destinations please email or phone so we can find the most cost-effective method of shipping for your products.
If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
• Colour matching and product quality
Devices such as computer monitors, tablets and phones all produce slightly different colours. Therefore, the printed colour may not look exactly the same as you see on your monitor screen, especially if your screen is not colour calibrated. Colours also vary slightly between products depending upon which inks and media are used. We aim to produce a pleasing, colour balanced product which is as close to the original as possible but we cannot guarantee an exact colour match with your screen or between different product types.
We make every effort to ensure you receive a high-quality product but in the unlikely event of the product being unsatisfactory, please phone or email us within 48 hours and we will do everything possible to resolve the issue.
• Damages, returns and refunds
Please notify us of any damages or defects within 24 hours of receipt (so we can inform the carrier) by phone or email, see the Contact page of our website. If the package requires a signature and is damaged please note that with the carrier at the time of delivery. We will contact you with a returns number and instructions on how to return. Returns will not be accepted without prior notification and a returns number.
All orders that are delivered and confirmed as undamaged, or where we have not been informed of any courier damage within 24 hours of delivery, are deemed to have been accepted by you in good condition and will no longer be replaced by us for free on return of the damaged item for disposal. It is your responsibility to wrap products adequately to prevent damage. We recommend that you obtain proof of posting and insurance as goods not received, or received damaged, will not be refunded. Your name, address, order number and returns number must be included in the package together with a description of the damage or defect. We will supply you with the return address. A full refund, including original and reasonable return postage costs, will be issued on receipt of the products, subject to inspection and the goods being found damaged or defective. Damage suspected as malicious and deliberate will void our returns agreement and sales contract.
All sales are final, but in the unlikely event that we, or a supplier acting on our behalf, are unable to complete an order you will receive a full refund. Damage caused during self-organised framing or mounting is the responsibility of the customer and no refund for prints that have been spoiled in this way.
• Incorrect fulfilment.
If we send you the wrong photo or product we will refund or replace it free of charge.
• Liability
We shall not be liable for direct loss, incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. We will keep you informed as to the progress of your order. This warranty does not affect your statutory rights.
• Privacy policy
Personal details
We take your right to privacy very seriously and your email address and personal details will never be sold or passed on to third parties.
Details held are those necessary to fulfil orders and contact you if necessary in relation to your order. Our paper and computer records are maintained in accordance with the Data Protection Act 1998.
Credit Card information
All credit or debit card payments made via this site are processed securely by PayPal. All of your payment details are processed directly via PayPal and we do not store, archive or make any copies of this information. PayPal's privacy policy is available on their website. At the time of publication, it is here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
Other websites
This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party.
If you require any clarification of the terms and conditions in this document you may contact us via the Contact page on our website.